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Terms & Conditions

Industrial Safety Services

At Industrial Safety Services we want to ensure you as a customer are completely satisfied with your purchase. We want you to feel confident and reassured that your purchase is backed by our 100% satisfaction guarantee. We are confident that your experience with us will be as hassle free and convenient.

We have outlined below our terms and conditions which we feel will offer you confidence and should you have any questions please do not hesitate to contact our customer service at sales@isssafety.com or +44 (0)28 3753 9950 or http://www.isssafety.com/pages/contact-us

General Terms and Conditions

ISS Safety and Industrial Safety Services is a subsidiary of Coann Limited Reg No. NI 602738

Unless otherwise specifically agreed in writing, all prices for the supply of goods made between Coann Limited t/a Industrial Safety Services (“the Company”) and the customer (hereinafter “the Purchaser”) shall be subject to the following terms and conditions:

Each right or remedy of the Company under the contract is without prejudice to any other right or remedy of the Company whether under the contract or not.

These terms and conditions and the contract in general shall be governed by the laws of Northern Ireland and the parties submit to the jurisdiction of the Northern Ireland courts.

1          Prices

  • Prices for goods are usually stated in the brochure and all reasonable care is taken to ensure that same are up to date and accurate. Note that the on-line catalogue will generally show latest prevailing prices.  Where necessary, customers are asked to apply for the up to date price of certain articles.  It may sometimes be necessary to alter any of the prices on the issued price lists without prior notice.  Orders are accepted on the condition that goods will be invoiced at prices prevailing at the time of dispatch.
  • From time to time we offer promotions on our site. These may not be used in conjunction with other promotions.

2          Value Added Tax

2.0       Value Added Tax (VAT) and all local, government, sales and other applicable taxes shall be charged on all orders at the current rate or rates prevailing in the relevant jurisdiction.

3          Payment Terms

3.0       Payment must be made in full by credit or debit card at the point of order except in the case of approved account holders.

3.1       For approved account holders, payment shall become due within thirty days of the invoice date.  Payment is strictly net and if the customer shall fail to make payment in full on the due date of the sum due, the Company shall be entitled to charge interest on the due amount from the date of invoice to the date of actual payment, or judgement obtained, at the rate of 5% above Bank of England base.  After judgement is obtained interest shall be charged as directed by the Court.  In the event that the Company is obliged to incur costs in the recovery of each and any outstanding sum against the Purchaser, the Company shall be entitled to pass on to the Purchaser all such reasonable costs.

4          Retention of Title

4.1       Upon delivery of goods, all legal risk passes to the Purchaser but legal title shall not pass to the Purchaser until payment for those items, or other items for which payment is due to the Company, is made in full by way of cleared funds.

4.2       Until payment is made in full, the Purchaser shall hold the goods as the Company’s fiduciary agent and bailee and shall keep them properly protected and insured.  The Purchaser may use or sell the goods in the ordinary course of its business but shall account to the Purchaser for the proceeds of sale and hold same on trust for the Company absolutely pending full payment to the Company whereinafter the transfer of title shall be effected. 

5          Special Order Goods

5.1       Where the Purchaser places an order for special items, being items specially made or adapted to the specific requirements of the Purchaser, these items shall be non-returnable and the Company may require payment for these goods to be made at the time of order regardless of whether the Purchaser is an account holder.

6          Delivery

6.1       Delivery times quoted are given in good faith and although the Company will make every effort to deliver on the dates given it does not accept liability for failure to do so.  The Company shall be entitled to make partial deliveries and invoice the Purchaser accordingly and the Purchaser shall be liable to payment for the delivered portion of the order in the same terms as if the entire order had been delivered.

6.2       A delivery charge may be applicable depending upon the location of the recipient and carriage charges shall be applied, where possible, on the invoice.  The Company reserves the right to charge at a higher rate where delivery is to be made to an address other than that of the Purchaser.

6.3       Where unloading of goods may require assistance, for example, due to high volume or weight, the Purchaser (or their agent accepting delivery on their behalf) shall make such assistance available to facilitate unloading.

7          Quality of Goods

7.1       Where it is established by the Company that the goods supplied to the Purchaser are defective or in some material manner do not meet the conditions of the contract, the Company shall, at its discretion and within a reasonable period of time remedy the situation in that it will either:

7.2       replace the goods with alternatives which are, in the reasonable view of the Company, suitable alternatives and appropriate to the contract;

7.3       or, take back the goods and issue a credit note to the value of the goods taken back.

7.4       And the Company’s warranty in respect of the said goods shall be deemed to be satisfied by 6.2 or 6.3 above.

8          Liability

8.1       The Company’s liability for any direct loss shall be limited to the contract value of the specific goods concerned.

8.2       The Company shall not be liable to the Purchaser, or its successors, for any indirect loss of profit, consequential loss, loss of business or loss of goodwill or any claims for compensation so arising which are in connection with this contract.

8.3       The Purchaser shall take all due precautions and care in the storage and use of goods supplied and the Company shall not be held in any civil proceedings brought by the Purchaser against the Company or in any such proceedings brought by any third party against the Purchaser and the Customer hereby warrants to ensure compliance with any and all health and safety or other legislation or codes of practice.

8.4       In the event of any product recall, the Purchaser shall co-operate fully and promptly with the Company and the Purchaser shall have remedy under paragraph 6 above.

8.5       The Purchaser shall inform the Company of any complaints concerning the good supplied to assist the Company in making informed decisions regarding products in the future.

8.6       Where goods are supplied on special order (see 5.1 above), the Company shall carry out the instructions of the Purchaser with regard to the special nature of the order and the liability for the accuracy of the said instructions shall rest with the Purchaser.

9          Assignment

9.1       The Purchaser shall not be entitled to assign any contract with the Company unless with the express written permission of the Company.

10        Force Majeure

10.1    The Company reserves the right to cancel any contract, vary any date of delivery or reduce the quantity of goods ordered by the Purchaser if it is prevented or delayed or in any manner frustrated in the carrying out of its business by forces or events beyond its control notwithstanding that the if the said forces or events shall prevail for a period of ninety days or more, the Purchaser shall be entitled to give written notice to the Company of the termination of the contract.

11        General

11.1    Each right or remedy of the Company under the contract is without prejudice to any other right or remedy of the Company whether under the contract or not.

11.2    In the event that the Purchaser shall become bankrupt or enter into an arrangement with its creditors, the Company shall be entitled to remove from the Purchaser’s property any and all goods belonging to the Company under paragraph 4 above.

11.3    These terms and conditions and the contract in general shall be governed by the laws of Northern Ireland and the parties submit to the jurisdiction of the Northern Ireland courts.

12        CONFIDENTIALITY

12.1    The confidentiality of our customers is important to us. When all our orders are dispatched your confidential details are deleted from our system, and no personal information will be stored. Your credit card or bank statement will show Coann Ltd or Industrial Safety Services.

12.2    In addition we will not make your details available to third party companies for marketing purposes.

12.3    Please see our full privacy policy at http://www.isssafety.com/pages/privacy

13        OVERSEAS CUSTOMERS

13.1    Before you purchase, please look over our terms and conditions.  By making a purchase you are accepting our terms and conditions.  We accept three main currencies, Sterling, Euro and US Dollars and all payments are made to Coann Limited.  We accept all major credit cards, debit cards and pay pal accounts.

13.2    Free carriage offers only apply to UK deliveries and you should follow our link to our delivery charges outlined and look up your relevant country.  Please feel free at anytime to contact our customer services http://www.isssafety.com/pages/contact-us and we will be happy to advise the best options for you.  Please note our normal working hours are Monday – Friday 9:00am to 5:30pm GMT (Excluding public holidays)

13.3    The purchaser is responsible for the importation of products into their country and must obey the regulations concerning the customs requirements. All import duties and taxes must be paid by the purchaser.

14        RETURNS AND CANCELLATIONS

To cancel an order for whatever reason, simply take a note of your order number and contact us immediately.  If the shipment has not been despatched, we will remove the order from our system.  If the goods have been despatched, you then have 30 days to return them to us at your own cost, unless they are damaged, defective or sent to you in error.  We can also collect the goods from which you will be charged a cost no greater than the cost of arranging the collection and you must make the goods available for collection.  All returned goods must be unused and in the same condition you received it, in its original packaging.  If you do not return the goods or return them at our expense, we reserve the right to charge you fully for the goods or charge you a cost no greater than the direct costs of recovering the goods.  When we receive the returned goods, we will inspect them and should there be signs of used or intentional damage, we will notify you to make you aware of such findings and you will be charged for the goods or repair of the goods.  If the goods are in a satisfactory condition, we will issue a full credit using the same method used to originally pay for the goods.  Credit will be processed within 30 days.

You may return any item from our standard range* within 30 days of delivery providing it is in it’s original packaging, with all trademarks or other labeling intact and fully suitable for resale.  Where the goods / materials are deemed faulty or goods that were sent in our error then we will pay for the return carriage.  Otherwise there will be a 15% handing and re stocking charge.

The following items cannot be returned unless we have supplied them incorrectly or if they are deemed faulty;

A) Specially procured items in line with your specifications / requirements that do not for part of our standard range*

B) Items which have been assembled, configured or built to your specifications / requirements.

C) Items that have been customised, modified, embroidered, printed or badged.

Should you wish to cancel or return an item or order from our standard range, please contact us as soon as possible.  If you are not satisfied with your purchase you have 30 days to return it to us for a refund, exchange or credit subject to 15% handling .

If you receive goods shipped by us and you find them to be faulty, or if an item has been shipped to you incorrectly, please notify us within 24 hours of receipt of delivery.  Please call +44 (0)28 3753 9950, providing us with as much detail as possible about the order and we will arrange a collection of the goods at no extra charge to you pending investigation of the goods.

We recommend that you inspect all good delivered to you by us prior to accepting delivery.  If you can see signs of visible damage to packaging or goods, please sign for the goods as damaged.  Where this isn’t possible, sign for the goods as uninspected. 

All shipping, handling or customs / duty charges for all returned good belong to the customer.  We would recommend that all returned items are done so using a traceable insured service, as we cannot be held responsible for items that are damaged or lost in transit.  Should this occur, the customer will be charge the full amount for the goods.

Please send all returns to: Coann Ltd (Industrial Safety Services), 189 Castleblayney Road, Keady, Co. Armagh, Northern Ireland BT60 3HY

This does not affect your statutory rights.

* Our standard range or products are highlighted on each product or range.